Hey, hear, I get it, Norwegian Cruise Line. The shutdown, which crippled the cruise business, hit you guys onerous, and also you wound up dropping some huge cash.
So now, you’re doing what you’ll be able to to try to get issues again on monitor. However right here’s the factor that solely individuals who actually, actually love you’ll be sincere sufficient to say: You’re making some choices which have loyal visitors questioning in the event that they’re in a one-way relationship. The most recent instance? The cuts which can be being made to Norwegian Cruise Line leisure choices.
Paying Extra, Getting Much less
I’m undecided for those who guys are conscious of this or not, however these telephone calls you’ve got with buyers each few months. We are able to hear these. So when y’all speak about the way you’re going to make your self worthwhile by charging file ticket costs — after which discovering methods to get passengers to spend extra money as soon as they’re on board — we’re listening.
However we don’t solely hear your conversations. We additionally hear what crew members are saying after they obtain letters during which you dismiss them with little-to-no discover.
We see the letters during which you say you propose to “cut back our leisure division manning throughout all vessels and because of this, your scheduled project has been canceled and your providers are not required.”
Learn the total leisure layoff story right here.
Promoting Norwegian Cruise Line Leisure
Over the previous few years, you, Norwegian Cruise Line, have made a really large deal concerning the leisure you present on board. This has been very true of ships within the Breakaway class and people which have come since. From Rock of Ages to Six, you’ve elevated what passengers can anticipate after they step on a cruise ship.
Whereas some strains make do with jukebox musicals that are little greater than a sequence of hits strung collectively by the loosest of ideas, you’ve introduced not simply Broadway model leisure however precise Broadway exhibits to your ships. And we’ve beloved it.
So listening to that you simply not solely shut down Kinky Boots on the Encore however let go of forged members in the course of their contracts leaves us with a nasty style in our mouths.
The place do the cuts cease? Will we see increasingly more pre-recorded music versus stay bands?
An increasing number of, I’m starting to assume that you’ve got a significant communication challenge. Too usually, information that must be coming immediately from you is coming from different sources.
Relatively than creating alternatives to current info in the very best mild, you’re leaving your passengers and even your journey companions at nighttime, fumbling for info.
You’ve heard the previous saying, “There’s no such factor as unhealthy publicity”, proper? Effectively, you appear decided to show that incorrect.
An important instance?
You introduced a large hike within the every day gratuity charge at the very same time that you simply stated, “Oh, by the way in which, we’ll be decreasing the variety of room stewards and slicing the providers which they are going to be offering.” Now, would-be passengers have to listen to it by way of the grapevine that you simply’re slicing again the leisure provided on board.
READ MORE: Norwegian Will increase Gratuity Cost by 20 %
Watch out, pals, as a result of it feels as for those who’ve discovered completely nothing out of your brethren at Walt Disney World. In recent times, the Home of Mouse has adopted the same trajectory — providing much less and charging extra — and incomes themselves a black eye amongst their most devoted followers within the course of.
Solely now starting to see the error of their methods, Walt Disney World has been saying adjustments designed to, as Josh D’Amaro, chairman of Disney Parks, Experiences and Merchandise, instructed the New York Instances, “be sure that our followers are feeling the love. We’re listening to them, and we’re making an attempt to regulate.”
Having been listening to what our readers must say concerning Norwegian’s cost-cutting measures, it feels secure to say they aren’t feeling the love.
It could be price remembering that whereas Walt Disney World is just about distinctive in its area, the identical can’t be stated for you. Cruisers have choices… and in the event that they really feel like they’re not being appreciated, they’ll begin procuring round.